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Non-Fault Accident Claims at Paisley Autocare

Your Easy Guide to Non-Fault Claims

At Paisley Autocare, we understand that being involved in an accident can be stressful, especially when it wasn’t your fault. Our dedicated team is here to guide you through the process and ensure you receive the compensation you deserve. Follow our simple, streamlined process to get back on the road with peace of mind.

Non Fault Claim

  • Immediately After the Accident

    Ensure everyone's safety and move to a secure location if possible. Gather information from the other party (name, contact, insurance), take photos of the scene and damages, and note any witnesses. Report the accident to the police if needed.

  • Starting Your Claim

    Contact our team with the accident details. We’ll review your case, confirm it’s not your fault, and liaise with the at-fault party’s insurer. If your vehicle is undrivable, we’ll arrange a replacement vehicle to keep you moving.

  • Repair and Settlement

    Our approved repair network will assess your vehicle and provide a repair plan. Certified technicians will handle the repairs, and we’ll keep you updated. Once repairs are done, we’ll settle with the at-fault party’s insurer, protecting your no-claims bonus and getting you back on the road.

Non Fault Claims - FAQ

General Information

What is a Non-Fault Claim?

A non-fault claim is when you are involved in an accident where another party is entirely at fault, and you are seeking compensation for the damages to your vehicle, personal injuries, or other losses.

Who can make a Non-Fault Claim?

Anyone involved in an accident where they are not at fault can make a non-fault claim. This includes drivers, passengers, pedestrians, and cyclists.

Making a Claim

How do I make a Non-Fault Claim?

To make a non-fault claim, you should:

  1. Gather all necessary information from the accident scene, including details of the other party involved, witnesses, and any evidence such as photos or videos.
  2. Contact your insurance company to report the accident.
  3. Your insurer or a claims management company will handle the process and communicate with the other party's insurance company.

What information do I need to provide?

You will need to provide:

  • Your personal details and insurance information.
  • Details of the accident, including date, time, location, and how it occurred.
  • Information about the other party involved.
  • Any evidence collected at the scene, such as photos, videos, and witness statements.

During the Claim Process

How long does a Non-Fault Claim take?

The duration of a non-fault claim can vary. It typically takes a few weeks to several months, depending on the complexity of the case and the cooperation of the other party's insurer.

Will I have to pay any excess?

No, if you are not at fault, you should not have to pay any excess. The at-fault party's insurance should cover all costs associated with the claim.

Can I get a replacement vehicle?

Yes, if your vehicle is not drivable, you are entitled to a like-for-like replacement vehicle for the duration of the repairs or until your claim is settled.

After the Claim

Will my no-claims bonus be affected?

No, if the accident was not your fault and your insurer recovers all costs from the at-fault party, your no-claims bonus should not be affected.

What if the other party disputes liability?

If the other party disputes liability, the claim process may take longer as investigations will be required. Your insurer or claims management company will handle this process and keep you informed.

Can I claim for personal injuries?

Yes, if you have sustained personal injuries as a result of the accident, you can include this in your non-fault claim. You may need to provide medical evidence to support your claim.