Returns and Refunds Policy

Thank you for choosing Paisley Autocare. Please read the following Returns and Refunds Policy carefully, as it outlines your rights and our procedures in relation to cancellations, refunds, and services provided.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Cancellations

• A minimum of 24 hours’ notice is required to cancel an appointment.
• Cancellations made with less than 24 hours’ notice, or failure to attend a booked appointment, may result in a cancellation or non-attendance charge.
• Refunds will not be issued for missed appointments unless otherwise agreed in advance by Paisley Autocare.
• You may cancel a booking at any time before work has commenced.

To cancel an appointment, please email support@paisleyautocare.com.

Right to Cancel (Distance Sales)

Where services or products are purchased online, by phone, or off-site, you have the right to cancel within 14 days in accordance with the Consumer Contracts Regulations, provided that work has not already started and parts have not been fitted or used.

Once work has begun with your agreement, the right to cancel may no longer apply.

Servicing and Pricing

• While we service the majority of vehicles, certain vehicle types, engine sizes, or specifications may be excluded.
• Advertised Full Service prices apply to vehicles with engines up to 1.5 litres.
• Vehicles with larger engines, performance models, or those requiring specialist or manufacturer-specific oils will incur additional charges.
• Any additional costs will be clearly communicated and approved by you before work is carried out.

Parts, Tyres, and Used Components

• Refunds cannot be offered for parts that have been fitted or used, unless the part is proven to be faulty.
• If a tyre or wheel supplied and fitted by Paisley Autocare is suspected to be faulty, you may purchase a replacement while the original item is returned to the manufacturer for inspection.
• If the manufacturer confirms a manufacturing defect, the cost of the replacement part will be refunded.

Refund Processing

Approved refunds are typically processed within 5–10 working days.

Refunds will be made using the original payment method, unless otherwise agreed.

Policy Updates

Paisley Autocare reserves the right to amend, update, or remove any part of this policy at any time without prior notice. The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Returns and Refunds Policy, please contact us:

Paisley Autocare
Telephone: 0141 848 7553
Email: support@paisleyautocare.com
Website: www.paisleyautocare.co.uk